Shipping policy

Our rate calculator figures shipping cost based on weight, shipping speed, selected carrier, and destination. We offer free standard shipping on wholesale orders over $499 to the lower 48 states.

Some shipping methods do not calculate shipping automatically, including international sculpture orders. If you are trying to place an order and a shipping method does not appear automatically, please contact us and we will calculate the shipping for you.

The cost of shipping does not include international import taxes or tariffs. Any import costs are the responsibility of the purchaser. Please note: in many countries, if your order is a gift, it will ship tax and tariff free.

Orders usually ship the next business day after they are received. This can, however, be affected by the total items in the order. And it doesn't apply to orders that include our handmade wooden pieces, which usually ship within 7 business days. 

Items shipped by Priority generally arrive within 2-3 business days. USPS Ground Advantage can take 3-5 days. International shipments usually arrive within 6 to 10 days. Of course, all shipping times will vary depending on when you order and how far your package has to travel. During holiday seasons, shipping may be significantly delayed due to the extremely high volume of packages. If you order something for the winter holiday season, we recommend ordering as early as possible to receive it by the holidays.
 
Missing Packages Policy

If your tracking information shows as “Delivered,” but your package has not yet arrived, don’t worry! More often than not, this means that the post office has accidentally scanned the package too soon, or the package was misplaced during delivery. It will usually show up in the next day or two. If you have been waiting a week or more, you may want to contact your local post office (if possible), or file a claim online. Please feel free to contact us and let us know if there’s anything we can do to help.